Normally, programming and debugging tool, program backup, recovery CDs are available at every site .We also provide training to customers engineers in diagnosing problems and troubleshooting, For such customer, We provide guidance on telephone to customers engineers in resolving problem as necessary, this facility can be provided 24X7 basis.
Where the problem cannot be solved by giving instructions on telephone, we provide on-line support using team viewer. In this case, customer is requested to provide internet connection and team viewer at site. Our engineer directly accesses customers system and helps in resolving the problem.
In case the problem is not resolved through on-line support, a site visit is necessary.
Supertech’s site engineer visits the site with necessary hardware/software tool and resolves the problem.
In case of customer not having manpower with adequate skills, we recommend. Annual maintenance contract (AMC). A typical AMC includes quarterly site visit by on engineer. During this visit, he carries out general checkup of the system , carries out minor modification , takes back up of the application software .For system under AMC Supertech’s also recommends customer regarding timely upgradation of the system components to ensure a smooth and trouble free option